Note: In order to complete your background check, you will need to create a SportsEngine account, and submit your personal information, including your Social Security Number. 

ABUSE PREVENTION TRAINING QUESTIONS

SportsEngine/NCSI has built-in integration with Abuse Prevention Systems that ties into your SportsEngine profile and provides the required online training to be done annually. To ensure you receive access and complete your annual training, you will be required to submit a registration that will connect with Abuse Prevention Systems and provide your next training within your SportsEngine profile. 

The registration you submit for your Abuse Prevention training depends if you are up for renewal of a background screen which is required every two years or only need to request your annual training. 

 

1. Where is my Abuse Prevention Training link?

Go to my.sportngin.com and login to your SportsEngine account in the top right-hand corner. Once logged in, click on your initials, followed by "My SportsEngine".   The link to the training is on the home page of your profile. 

Note* Make sure you are logging into your SportsEngine account with the email you used when you registered with 3Step Sports.

You may also access it from an email sent to you called "The 3Step Sports Online Store Receipt" from 3Step Sports (noreply@mailer-h.sportsengine.com). Click on "Complete Abuse Prevention Training" within the email.  

 

2. What internet browser should I use to complete my Abuse Prevention Training?

We recommend using Chrome or Firefox.  Do not use Safari, Internet Explorer or Edge as this can cause video performance issues. If you are already in one of these preferred web browsers, please switch to the other if you encounter an issue. You can also try clearing the cache and cookies from your current browser. Click here to learn how to clear the cache.

 

3.  I started Abuse Prevention training, but could not complete it all in one sitting.  How do I get back into the training?

Follow the steps noted in question 1.

 

BACKGROUND CHECK QUESTIONS

1. What happens once I've submitted my background check?

Once you have submitted your background screen, SportsEngine sends this information to NCSI.  NCSI begins the background screening report by validating your personal data through a social security address trace. If they are unable to do so from the information you submitted, a member of the NCSI team will reach out to you directly from the email address automation@instascreen.net. .

 

After your personal data is validated, NCSI will search two national criminal databases and national sex offender registries.  NCSI will then also perform a county level criminal record check in the county or counties associated with your address history found on the social security address trace.

 

In order to ensure the accuracy of the report, the NCSI quality control team reviews all information before sending the results of the report to the SportsEngine platform.

 

Once the report is delivered to the SportsEngine platform, 3Step Sports will be notified, will have access to review the results of the report and will make the determination on your eligibility to participate.
 

2. How long does it take NCSI to complete the background check?

The background screening process is typically completed in 3 to 5  business days from the date of submission. Be aware that the turnaround time can vary for a variety of reasons including: the applicant needs to verify their personal data with the NCSI team; or courthouses are experiencing delays either due to heavy volume or other circumstances.  

 

If your screening is delayed, please check your inbox for emails from automation@instascreen.net , as NCSI may have reached out to you to verify your personal data.

 

Please note: providing inaccurate personal data during registration may delay the background screening process.

 

 

3. It’s been longer than five (5) business days, and I haven’t received an email or confirmation that my background check has been completed - what do I do?

After five (5) business days, please contact NCSI directly at support@ncsisafe.com for a status update. Depending on the status, the NCSI  team may be able to expedite the process to complete and deliver the report.

4. Who do I reach out to if I have questions about the results of my background check?

Contact the NCSI Quality Control Department at (866) 996-7412 and select option #3. You may also submit an inquiry via email to: QC@ncsisafe.com
 

5. What if I don't want to provide my personally identifiable information (PII)?

The background check requires the submission of full legal name, address, date of birth and social security number. All of the required fields are marked with an asterisk. We are unable to complete the background check if any of the required information is not provided.

SportsEngine and NCSI have policies and processes in place designed to protect our customers’ and users’ best interests. Access to data is only given to those with a true need for such access. Both organizations are PCI-compliant, and do not share any personal information with third-parties.

Please Note: providing inaccurate personal data during registration may delay the background check process.
 

6. Can I get a copy of my report?

Yes, you can receive a consumer copy of your report, either by clicking the box at the end of your background screening registration on SportsEngine, or emailing qc@ncsisafe.com  if you have already submitted your registration.  

7. I’ve completed my background check and training, how do I ensure I’m cleared to participate?

3Step Sports will contact you if you are not eligible to participate.